Privacy Policy
Privacy Policy
Effective Date: March 2026
This Privacy Policy describes how San Rafael Orthodontics collects, uses, and protects your information, and your rights regarding that information.
Information We Collect
We may collect the following personal information:
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Name
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Phone number
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Email address
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Mailing address
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Date of birth
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Insurance and billing information
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Information related to your dental and orthodontic treatment
This information may be collected through:
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Website forms
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Appointment scheduling
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In-office interactions
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Phone, email, or SMS communication
How We Use Your Information
We use your information for the following purposes:
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Provide and coordinate orthodontic care
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Schedule and manage appointments
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Process payments and insurance claims
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Communicate with you regarding your care
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Send important updates and service-related notifications
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Improve our services and patient experience
How We Share Your Information
We may share your information with:
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Healthcare providers involved in your treatment
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Insurance companies and billing processors
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Service providers who assist in operating our practice
We do not sell your personal information.
No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.
SMS/Text Messaging Policy
If you provide your phone number and opt in to receive text messages, you agree to receive SMS messages from San Rafael Orthodontics.
Types of Messages You May Receive:
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Appointment reminders
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Customer care communications
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Treatment updates
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Billing and account notifications
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Office announcements
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Occasional promotional messages
Message Details:
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Message frequency may vary
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Message and data rates may apply
Opt-Out Instructions:
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Reply STOP to unsubscribe at any time
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Reply HELP for assistance
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You may also contact our office directly
HIPAA Compliance
We are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Your Rights
You have the right to:
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Access your health information
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Request corrections
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Request restrictions on use or disclosure
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Request confidential communications
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Receive an accounting of disclosures
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File a complaint without retaliation
Data Security
We implement appropriate safeguards to protect your information from unauthorized access, disclosure, or misuse.
Updates to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
Contact Information
San Rafael Orthodontics
Dr. Ana Calles
920 Northgate Dr Ste 8
San Rafael, CA 94903
Phone: (415) 329-4014